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We offer our customers general Call Outs and 3 types of Maintenance Contracts...
Our initial Call Out service is a very reasonable low charge based on a certain distance from our main Depot and then an hourly rate is applied
Our 24hr EMERGENCY call outs are obviously slightly higher
Maintenance Contracts
We supply our customers these contracts on Air-conditioning, Door Curtains, Chillers, Lid Freezers, open end chest Freezers, Display Cabinets, Back up Chillers and Cold rooms
Annual Air-conditioning / Refrigeration
Preventative Maintenance Contract A
Key Benefits:
• Parts at cost price to the customer if they have this contract
• Also a reduced call out cost compared to general service call customers
• Maintains and extends the life of your Air-conditioning/refrigeration units
• Reduces common faults that could generate more call outs
• Ensures optimum performance and helps recycle / clean ambient room air and Increases life productivity by reducing down time of equipment
• Maximises capital investment
Annual Air-conditioning / Refrigeration
Preventative Maintenance Contract A-1
Key Benefits:
• Parts at cost price to the customer if they have this contract
• No call out cost compared to general service call customers
• No labor charges
• Maintains and extends the life of your Air-conditioning
• Reduces common faults that could generate more call outs
• Ensures optimum performance and helps recycle / clean ambient room air and Increases life productivity by reducing down time of equipment
• Maximises capital investment
Annual Air-conditioning / Refrigeration
Fully Inclusive Maintenance Contract B
Key Benefits:
• Parts are covered in this contract
• No call out charges
• Call out response times within the first 8 hours of a call being placed.
• Includes 2 annual Services to your listed equipment
• Maintains and extends the life of your Air-conditioning
• Reduces common faults that could generate more call outs
• Ensures optimum performance and helps recycle / clean ambient room air and Increases life productivity by reducing down time of equipment
• Maximises capital investment
Type of work carried out: air conditioing
Step 1
We call your nominated contact prior to the start of the chosen month, to arrange a convenient date and time for our Engineer to visit
The Engineer informs the customer what he will service from your contract list on page 2
After the service is carried out the Engineer will ask you to sign there service report and inform you of pricing and any parts or extra items used (if needed)
Step 2 A full service on each unit is carried out which consists of –
Indoor:
Indoor units filters cleaned / sensors cleaned / internal pump cleaned and purified
Indoor units complete parts inspection / interior and exterior foam cleaned
Indoor unit evaporator coils blown out with Air Compressor - improves chilling and heating temperatures
Outdoor:
Outdoor condenser covers removed and parts inspected
Gas pressure testing
Sensor and valves tested and cleaned
Coils washed and blown out with Air Compressor – improves chilling and heating temperatures
Covers are foam cleaned then units powered up to test temperatures.
Type of work carried out: refrigeration
Step 1
The Engineer informs the customer what he will service from your contract list on page 2
After the service is carried out the Engineer will ask you to sign there service report and inform you of pricing and any parts or extra items used (if needed)
Step 2 A full service on each unit is carried out which consists of-
Overall check of operations, making sure unit is working as it should
Clean condenser and blades as method attached shows
Check all temps and make sure sensors all work as they should
Check all fans are working ok and look for signs of wear
Check drip trays and drainage to make sure all ok
Fill in report sheet and put a condition rating
Clean unit and perform final checks
Cold room freezers
Overall check of operations, making sure unit is working ok
Check evaporator coils and clean where needed
Check and clean drip trays to help provent water leaks
Check for icing up on coils and test defrost
Check all door seals and handles are in good working order
Outdoor condenser covers removed and parts inspected
Gas pressure testing
Sensor and valves tested and cleaned
Coils washed and blown out with Air Compressor – improves chilling and heating temperatures
Covers are foam cleaned then units powered up to test temperatures.
Main Terms:
1. This agreement commences on the date agreed for a minimum 12 month period and shall continue from year to year, unless terminated, with 15 days notice.
2. PCPuk will fully service and maintain the equipment in good working order during the continuance of this agreement, for a charge £ + vat, payment to be made within 30 days, upon receipt of invoice.
3. The agreed figure equates to both visits made per annum.
4. PCPuk will invoice the customer for:
a. Any parts fitted after the customer has been quoted and given us authorisation.
b. Service calls between visits maybe chargeable but at a lower cost than a general call- a benefit for having this contract.
5. Number of visits per year based on your equipment: 2